Booking Terms

Our Hotel Booking Policies

  • We have a 2 night minimum stay and during the Peak Season there is a 4 night minimum stay.

    We have been know to make an exception to fill a gap, but please do enquire before making a reservation.

  • We require a credit card and a First Night non-refundable deposit to secure your reservation.

    If you are not able to provide a credit card, then full payment will be required to secure your booking.

    During the Peak Season we require a 100% deposit (full payment) to secure your reservation.

    Bookings are only confirmed once we receive payment. We only hold reservations in our system for up to 7 days without a deposit.

    The deposit is partially refundable in case of cancelation or amendments. Check below for more information.

  • Bookings can only be amended up to 2 weeks before your date of arrival, providing the new dates are available and the new reservation must meet our minimum night stay requirements.

    During Peak Season, bookings can only be amended up to 1 month before your date of arrival, providing the new dates are available and the new reservation must meet our minimum night stay requirements.

  • If you cancel your reservation up to 2 weeks before your date of arrival, the first night will be charged including any taxes.

    During Peak Season if you cancel your reservation up to 30 days before your date of arrival, the first night will be charged including any taxes. If you cancel your reservation up to 2 weeks before your date of arrival, 50% of the total booking cost will be charged.

    Any excess payment from the deposit will be refunded to you at the time the reservation is cancelled and you receive a cancellation email from us.

    If you cancel within 2 weeks of your date of arrival or in the case of a no-show, the total price of the reservation will be charged. 

  • Lettuce Inn Ltd. is the booking agency that handles our reservations.

    All credit card and Paypal payments are billed through Lettuce Inn Ltd, so don’t be surprised if the name pops up on a credit card statement or a Paypal money request.

    Our contact details are:

    Address: The Saga Centre, 326 Kensal Road, London, W10 5BZ, United Kingdom
    Tel: 0044 (0)20 7193 7522
    Email: booking@lettuceinn.co.uk
    Website: www.lettuceinn.co.uk

  • Our privacy policy towards your credit card and personal information is simple:

    We do not share your information with anyone and your credit card details are automatically deleted 10 days after your departure date and the balance payment has been made.