FAQ

[accordion collapse="yes"] [panel title=" How do I make a reservation and book a room? "] All reservations must be done via our secure online booking system.

If you are having problems or need help please feel free to contact us.

We do not accept reservation over the phone. [/panel] [panel title=" Is there a minimum night stay? "] Yes, we have a 2 night minimum stay and during the Peak Season there is a 4 night minimum stay.

We have been know to make an exception to fill a gap, but please do enquire before making a reservation. [/panel] [panel title=" Do I need to pay a deposit to secure my reservation? "] Yes, we require a 50% deposit to secure your reservation which will be taken on the day the booking is made.

The deposit is partially refundable in case of cancelation or amendments. Check below for more information. [/panel] [panel title=" Can I change my reservation? "] Bookings can only be amended up to 2 weeks before your date of arrival, providing the new dates are available and the new reservation must meet our minimum night stay requirements. [/panel] [panel title=" What happens if I cancel my reservation? "] If you cancel your reservation up to 2 weeks before your date of arrival, the first night will be charged including any taxes.

During Peak Seasons if you cancel your reservation up to 30 days before your date of arrival, the first night will be charged including any taxes. If you cancel your reservation up to 2 weeks before your date of arrival, 50% of the total booking cost will be charged.

Any excess payment from the deposit will be refunded to you at the time the reservation is cancelled and you receive a cancellation email from us.

If you cancel within 2 weeks of your date of arrival or in the case of a no-show, the total price of the reservation will be charged. [/panel] [panel title=" How can I pay? Do you accept credit/debit cards? What is your Privacy Policy? "] We accept both Visa and MasterCard for payments.

Our privacy policy towards your credit card and personal information is simple:
We do not share your information with anyone and we do not store anything after payment is made.[/panel] [panel title=" When is check in and check out? "] Check in is anytime after 2pm and Check out is 11am.

If you plan to arrive earlier or depart later there will be somewhere for you to leave your bags until your room is ready.

If you are going to be arriving late at night, please let us know in advance. [/panel] [panel title=" Do you provide transportation to the Spider House? "] We do not provide transportation or collection to get to our place, but it is very simple. Just check out our Getting Here section. [/panel] [panel title=" Can I book a specific room? "] We do not reserve specific rooms, just room type.

All of the rooms in the Spider House have stunning views out to the sea.

You can make a request, but we can’t promise anything. All of the rooms are unique in their own way. [/panel] [panel title=" Who is Lettuce Inn Ltd.? "] Lettuce Inn Ltd. is the parent company that we set up to oversee our network of properties around the world.

All credit card and Paypal payments are billed through Lettuce Inn Ltd, so don’t be surprised if the name pops up on a credit card statement or a Paypal money request.

Our contact details are:

Lettuce Inn Ltd.

Address: The Saga Centre, 326 Kensal Road, London, W10 5BZ
Tel: 0044 (0)20 7193 7522
Email: booking@lettuceinn.co.uk
Website: www.lettuceinn.co.uk

Our privacy policy towards your credit card and personal information is simple:
We do not share your information with anyone and we do not store anything after payment is made. [/panel][/accordion]

Still have a question? Send us an email and let us know.

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