FAQ - Booking Terms

To make a reservation, simply select the type of room that you would like to stay in and click the tab marked “Check Availability and Book Now”.

Select the available dates that you would like to stay with us on the calendar below. Please be sure to select ALL and ONLY the nights that you would like to stay with us, not just the first and last day, and do not select your check out date.

We have more than 1 of each type of Room, so if you can’t find anything available on the calendar for the dates you want to come, be sure to check the other room calendars below as well.

After you fill in your information and press “Book Now”, you will see on the next page a “Pay Now” button” that will bring you to Paypal where you can pay for the deposit we require to secure your reservation. You do not need to be a Paypal member and you can pay with most credit/debit cards.

Balance owed is due upon arrival and is currently only payable in cash. We are in the process of getting merchant status so we will be able to accept credit/debit card payments shortly.

Yes, we have a 2 night minimum stay and during the Peak Season there is a 4 night minimum stay.

We have been know to make an exception to fill a gap, but please do enquire before making a reservation.

Yes, we require a 50% deposit to secure your reservation.
During the Peak Season we require a 100% deposit (full payment) to secure your reservation.

Bookings are only confirmed once we receive payment. Until then the room will remain available to be booked by someone else. We only hold reservations in our system for up to 7 days without a deposit.

The deposit is partially refundable in case of cancelation or amendments. Check below for more information.

Bookings can only be amended up to 2 weeks before your date of arrival, providing the new dates are available and the new reservation must meet our minimum night stay requirements.

If you cancel your reservation up to 2 weeks before your date of arrival, the first night will be charged including any taxes.
During Peak Season if you cancel your reservation up to 30 days before your date of arrival, the first night will be charged including any taxes. If you cancel your reservation up to 2 weeks before your date of arrival, 50% of the total booking cost will be charged.

Any excess payment from the deposit will be refunded to you at the time the reservation is cancelled and you receive a cancellation email from us.

If you cancel within 2 weeks of your date of arrival or in the case of a no-show, the total price of the reservation will be charged.

Bookings made online via our website will bring you to Paypal where you make the payment. You can pay with most credit/debit cards or a Paypal account if you have one, but it is not required.

We are in the process of getting Merchant Status, so we will very shortly be able to take payments over the phone and in person by credit/debit card.

In the meantime, balance payments can be settled up in cash.

Our privacy policy towards your credit card and personal information is simple:
We do not share your information with anyone and we do not store anything after payment is made.

Check in is anytime after 2pm and Check out is 11am.

If you plan to arrive earlier or depart later there will be somewhere for you to leave your bags.

If you are going to be arriving late, please let us know in advance.

We do not provide transportation or collection to get to our place, but it is very simple. Just check out our Getting Here section.

We do not reserve specific rooms, just room type.

All of the rooms in the Spider House have stunning views out to the sea.

You can make a request, but we can’t promise anything. All of the rooms are unique in their own way.

Lettuce Inn Ltd. is the parent company that we set up to oversee our network of properties around the world.

All credit card and Paypal payments are billed through Lettuce Inn Ltd, so don’t be surprised if the name pops up on a credit card statement or a Paypal money request.

Our contact details are:

Lettuce Inn Ltd.

Address: The Saga Centre, 326 Kensal Road, London, W10 5BZ
Tel: 0044 (0)20 7193 7522
Email: booking@lettuceinn.co.uk
Website: www.lettuceinn.co.uk

Our privacy policy towards your credit card and personal information is simple:
We do not share your information with anyone and we do not store anything after payment is made.